Privacy Policy
Effective 13 September 2026 · Last revised 14 November 2026
This policy explains what personal data the website samratpolyresins.in collects, why, who else receives it and what you can ask us to do. It covers this website only. It does not replace the terms of a quotation or order.
Who we are
Samrat Poly Resins is a business run by its proprietor, Jaspal Singh, at Oswal Road, Opposite Bedi Steel, Doraha, Ludhiana — 141421, Punjab, India (GSTIN 03ALBPS3446G1ZB). We decide how personal data collected through this website is used.
What we collect and why
| When | What | Why |
|---|---|---|
| You send the enquiry form | Your name and message; a phone number or email address (at least one); and, if you fill them in, your company, product of interest, requirement type, quantity and delivery location. The form also attaches context: the page you sent it from, the first page you visited in that browser session, the website that linked you here (address only, without any query string), any campaign tags in the link you arrived by (for example utm_source), and the product page you were on. | To reply, prepare a quotation or technical answer, and understand which product and page the enquiry relates to. |
| You use the custom resin request page | The details you type stay in your browser. Nothing is sent until you choose “Send via WhatsApp” or “Send via Email”, which opens that app with the request filled in for you to send. A request reference number is kept in your browser's local storage so it stays the same for the day. | To review a requested specification and reply. |
| You use the Samrat AI Assistant chat | The messages you send and the assistant's replies, and any enquiry details you choose to give it. See Samrat AI Assistant below. | To answer your questions, handle an enquiry you ask us to follow up, and improve product assistance and customer support. |
| You call, email or WhatsApp us | Whatever you share, plus your number or address. | To answer you and carry out any business that follows. |
| Every visit | Technical request data that any web server receives: IP address, browser and device type, the page requested and the time. This is processed by our hosting provider, Cloudflare, to deliver the site and protect it. | To serve the website and keep it available and secure. |
| Every visit | Cloudflare Web Analytics counts page views. It does not set cookies or store anything on your device. It records the page, referring site, browser, device type and country. | To see, in aggregate, which pages are used. |
| Only if you allow analytics | Google Analytics records the pages you view, how you arrived, device and browser details, approximate location derived from your IP address, and site actions: product page views, clicks on phone, WhatsApp, quotation and product-range links, and that an enquiry form was sent (not its contents). It sets cookies named _ga and _ga_20DFSNPJ80. | To understand which products and pages buyers use and improve them. See the Cookie Policy. |
| Only if you allow analytics | The Meta Pixel records the pages you view, your browser and device, your IP address, and whether you sent an enquiry or dealer form or clicked a phone or WhatsApp link (not what you wrote). It sets cookies named _fbp and, when you arrive from a Meta ad, _fbc. | To measure which of our Facebook and Instagram ads bring enquiries. See the Cookie Policy. |
| Only if you choose “Show Google Map” on the contact page | Google Maps receives your IP address and browser details when the map loads. | To show the plant location. |
We do not sell personal data. The website has no user accounts, no online payments and no newsletter sign-up. Please do not send sensitive information such as bank, card or identity numbers through the enquiry form.
Samrat AI Assistant
The website offers an optional chat, the Samrat AI Assistant. It is an AI system, not a person. It answers questions about our products from the published product data on this website, and can pass your details to us if you ask to be contacted.
- What is stored: the messages you send and the assistant's replies (the transcript), the page you were on, the language you wrote in, and, only if you give them in the chat, enquiry details such as your name, company, phone number, email address, city, the product, quantity and application. We keep a one-way hash of your IP address, not the address itself, to limit abuse.
- Why: to answer your questions, to handle an enquiry you ask us to follow up, and to improve product assistance and customer support.
- Your agreement: a chat is stored only after you choose “Agree and continue” in the assistant. If you choose “No thanks”, nothing is stored.
- How long: a conversation transcript is kept for 90 days after its last message. An enquiry created through the assistant is kept for 365 days after it was made. After that they are deleted.
- Who processes it: Anthropic, the AI provider, receives your messages, and the product information needed to answer them, to generate replies. Web3Forms delivers enquiry details you gave the assistant to our inbox; we do not send it the whole conversation. Cloudflare hosts the website and the database that holds conversations. These providers may process data outside India, each under its own terms and privacy policy.
- Human review: our staff can read conversations and enquiries where necessary to answer an enquiry, check the assistant's answers or improve support.
- Cookie: once you start a chat, the assistant sets one cookie,
samrat_ai_session, so the conversation can continue. Scripts on the page cannot read it, and it lasts up to seven days. See the Cookie Policy.
Please do not share bank, card, identity or other sensitive details in the chat. The assistant does not confirm price, availability or delivery: our team does. To ask for access to, or deletion of, a conversation or an enquiry made through the assistant, contact us as set out under Privacy questions and complaints. A conversation is tied to a browser session, not to your name, so tell us roughly when you chatted and what you asked, to help us find it.
Services that receive data
- Web3Forms delivers enquiry form submissions, and enquiry details given to the Samrat AI Assistant, to our email inbox. The data passes through its service on the way.
- Anthropic is the AI processing provider for the Samrat AI Assistant: it receives the messages you send the assistant in order to generate replies.
- Cloudflare hosts the website and provides Cloudflare Web Analytics.
- Google provides Google Analytics (only if you allow it) and Google Maps (only if you load the map).
- Meta provides the Meta Pixel (only if you allow analytics), which measures our Facebook and Instagram ads.
- WhatsApp (Meta) handles messages you send us on WhatsApp, under its own terms and privacy policy.
- Our email provider stores enquiry emails and emails you send us.
These providers may process data outside India. Each handles data under its own terms and privacy policy.
How long we keep it
Enquiries and messages are kept for as long as they are needed to deal with the enquiry and any business that follows, and for as long as records must be kept under law (for example tax records when a sale is made). We do not currently apply a fixed automatic deletion period to enquiry emails. You can ask us to delete an enquiry that is no longer needed.
Samrat AI Assistant conversations and enquiries are kept for the periods set out under Samrat AI Assistant (90 and 365 days).
Google Analytics data is kept according to the data-retention setting of our Google Analytics property. Meta Pixel data is kept under Meta's own retention terms. The analytics choice you make on this website is kept in your browser until you change it or clear your browser storage.
Security
The website is served over HTTPS (plain HTTP requests are redirected to it), and the enquiry form sends your details to Web3Forms over an encrypted connection. Beyond that, enquiries are protected by the security of the email account they arrive in. No method of sending or storing data is completely secure. If a breach affecting your personal data comes to our attention, we will tell you and take the steps the law requires.
Your choices and rights
- Analytics: Google Analytics and the Meta Pixel do not run unless you allow them. You can change your choice at any time with “Analytics settings” in the footer.
- Access and correction: you can ask what personal data we hold about you from this website and ask us to correct it.
- Deletion: you can ask us to delete it, unless we need to keep it for a legal obligation or an ongoing business matter.
- Withdrawal: where we rely on your consent, you can withdraw it as easily as you gave it.
Indian data-protection law, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 as its provisions come into force, also gives you rights and routes of complaint.
Privacy questions and complaints
Contact the proprietor, Jaspal Singh, who handles privacy requests and complaints for Samrat Poly Resins:
- Email: info@samratpolyresins.in (subject “Privacy request”)
- Phone: +91 74638 81652 or +91 74638 81005
- Post: Samrat Poly Resins, Oswal Road, Opposite Bedi Steel, Doraha, Ludhiana — 141421, Punjab, India
Tell us what you are asking for and how we can reach you. We may need to confirm who you are before acting on a request.
Changes to this policy
We will update this page when the website changes what it collects or which services it uses, and change the revision date at the top.